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Customer Service Policy
The mission of Vigor7 Free Publications is to give to you
a wide range of materials, to provide up to
the minute and accurate information, and to offer
services and programs desired. In fulfilling this
mission Vigor7 strives to act as the
most convenient point of access for the needed
materials and information and to actively seek to
make community members and organizations aware of
our resources and services.
In fulfilling its mission, Vigor7
strives at all times to provide excellence in
customer service. Excellence in customer service
means that educated and knowledgeable providers are
ready to assist viewers in finding the materials and
services they want and need. Excellence in customer
service also means that the providers will try to
offer services in a fair manner that treats everyone
with courtesy and respect and asks for courtesy and
respect in return.
The following elements are emphasized in providing
public service:
1.The providers will treat every
patron with equal respect and every request with
equal importance.
2. Courtesy and attention to the needs of the
Vigor7 user will be the key to all
interactions. providers will try to be flexible in
meeting the viewers’ needs. Whenever
possible, judgment calls will be made in the
viewers’ favor.
3. Skilled providers will use
their knowledge of Sthe resources to
fulfill requests in a timely manner or else present
alternatives when requests cannot be met
immediately.
4. The rules and procedures exist to
make these resources available on an equitable
basis.
5. The ultimate goal of Vigor7 is to
meet viewers’ expectations for service while
fulfilling the mission. Any
comments are welcome regarding how well those
expectations are being met.
Vigor7 providers recognize the
confidentiality rights of the
viewers. As a result, the providers
will not reveal the identity of people using these materials to a third party nor will
the providers reveal the items
checked out on another patron’s make up.
All requests for information will be considered
confidential and such requests will never be
discussed with a third party, except with another
librarian for the purpose of answering the question.
Members will respond to inquiries with the best
factual information available but will refrain from
offering personal opinions or advice in response to
queries. In particular, Vigor7 providers
may direct viewers to sources of consumer
information, but they will not recommend products or
services.
June
Hardy
http://publications.vigor7.com
info@vigor7.com
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